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Mobile Revenue (MTD)

$2.4M
↑ 12% vs Last Month
Revenue Chart

Mobile DAU

850K
↑ 5% vs Last Week
DAU Chart

PCC Revenue (MTD)

$1.2M
↓ 3% vs Last Month
Revenue Chart

Headcount

245
↑ 2 vs Last Month
Headcount Chart

Cloud Costs (MTD)

$85K
↓ 8% vs Last Month
Cost Chart

Critical Bugs

2
↓ 3 vs Last Week
Bug Trend Chart

IT Service Performance - DUMMY DATA FOR REVIEW

Helpdesk Ticket Volume & Response

Daily ticket volume and first response times

Mean Time to Resolution

4.2 hrs
↑ 15% Improvement
End user issue resolution time

First Time Fix Rate

78%
↑ 5% vs Target
Resolution success rate

Response Time

1.8 hrs
↓ 12% vs Last Month
Average first response time

Change Management

Budget Adherence

92%
↑ 3% vs Target
Actual vs Forecast

Return on Investment (ROI)

150%
↑ 20% vs Last Year
Total benefits vs. costs

Customer Satisfaction

8.4
↑ 0.6 NPS
Net Promoter Score

Time to Delivery

3 weeks
↓ 1 week vs Last Quarter
Time taken for key milestones

DevOps Engineering

Cloud Cost Management

80%
↑ 30% vs Target
Engineers Trained: 50%
Cost Tracking: 80%

Deployment Success

96%
↑ 1% vs Target
Success rate of deployments

SDK Releases

4
Monthly Target Met
Success Rate: 95%
Automation: 80%

Security & Compliance

Security Score

85%
↑ 5% vs Last Month
Email Security: 90%
EDR Security: 80%

Compliance

100%
All Requirements Met
Audits Passed: 100%